The Service Standard™
Leadership Development Built for Hospitality.
Built for GMs, AGMs, and people leaders in restaurants, hotels, lifestyle, and service brands.
Real conversations. Real accountability. Real growth.
Hospitality leaders are expected to:
• Manage performance
• Handle drama
• Build culture
• Hit numbers
• Coach managers
• Stay calm under pressure
Leadership gets stressful fast and professional development and resources are often too expensive and too time intensive.
The Service Standard exists to make leadership easier.
My Name is Jenn
I founded The Service Standard because I want to make a difference.
I grew up in Hospitality. It's always been the closest work to my heart.
It’s fast-paced, dynamic, and full of some of the most genuine, hardworking people you’ll ever meet — people who lead with heart, not ego.
Over the years, as I worked with hospitality teams and leaders, I kept coming back to the same thought,
more leaders deserve access to real, practical leadership development — not just the larger organizations.
While exploring ways to bring training to the Austin hospitality community, I realized my reach would always be limited if I stayed inside traditional models.
So I tried something different.
Instead of only working with companies, I started offering leadership development directly to individuals — the people actually doing the work, leading shifts, coaching teams, and carrying the day-to-day responsibility of hospitality leadership.
Right now, I’m listening and learning.
My goal is simple...
to understand whether leaders want accessible, practical leadership development — and how often it would truly support them.
The Service Standard may be early. I hope it’s not.
Either way, I’m grateful you’re here and willing to be part of building something meaningful for this community.