Hospitality Leaders: Stop Carrying the Team Alone.
Learn Exactly What to Say to Fix Performance, Reduce Drama, and Make Leadership Easier
March 30, 2026 10am (Link provided after sign-up)
Hospitality Leaders: Stop Carrying the Team Alone.
Struggling with what to say in the moment?
Say This Not That ™️ The Key to Difficult Conversations that Fix Performance, Reduce Drama, and Make Leadership Easier
If you're a GM, AGM or people manager in restaurants, hotels, lifestyle and service concepts - you already know:
Leadership is the hardest part of the job.
So let's fix that.
You’re trying to do everything right but the same issues keep popping up.
• Employees who show up late but are “nice” and say they won't do it again
• Strong personalities talk a big game but have weak accountability
• Gossip and tension that drains your energy and you're over it
• Repeating yourself over and over is frustrating
And you want to fix these issues as fast as possible but what you've done so far just isn't working.
This live, online, class gives you the exact language and framework to handle these conversations without losing your team — or yourself.
That’s why we created something totally different...
The BackstoryMy Name is Jenn
If you talk to hospitality leaders who’ve trained with me, you’ll hear things like:
“This changed the way I lead.”
“I didn’t realize my words were working against me.”
“My team listens better now.”
Because most leaders aren’t struggling from lack of effort.
They care. They show up. They push through.
So I built a simple framework: Say This, Not That Especially for the hospitality and service leadership space AND it was really important to ensure if people wanted to attend, it was very affordable. (scroll down for $20 off)
March 30, 2026 10am (Link provided after sign-up)
What You’ll Get When You Attend
This is not a webinar.
It’s a live, online, leadership working session. You can attend by phone or computer.
When you attend, you’ll walk away with:
✔ The Say This, Not That™ Conversation Framework.
✔ Real Scripts for Real Hospitality Situations
✔ A Leadership Cheat Sheet
✔ Greater Confidence in Conversations
✔ Less Emotional Reactivity
